Got Questions ? Check Out Our FAQS Click Here
→ General Questions
What types of products do you offer?
We offer a wide range of products including Pooja essentials, home fragrances, home decor items, and a unique selection of preserved foliage plants. We also provide corporate gifting solutions and custom orders.
What makes your incense products unique?
Our bambooless and cellulose incense are patented and designed to be safer alternatives to traditional incense. Research has shown that burning bamboo can cause cancer, so our products eliminate this risk.
What are preserved foliage plants?
Preserved foliage plants are natural plants that have been treated to maintain their freshness and appearance without the need for water or sunlight. Samskara Home is the first brand to launch this range in India.
How can I find out if an item is in stock?
Product availability is indicated on each product page. If an item is out of stock, you can sign up to receive a notification when it becomes available.
Can I request a custom order?
Yes, we offer customization options for select products. Please contact our customer service team for more information and assistance with custom orders.
→ Account and Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and receive special offers.
How do I create an account?
Click on the person icon at the top of our homepage and follow the prompts to create your account.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your personal information .Please see our Privacy Policy for more details on how we handle and protect your data.
→ Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), UPI and Cash on Delivery payments.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If any issues arise with your payment, our customer service team will contact you.
Can I use multiple payment methods for one order?
At this time, we can only accept one form of payment per order.
→ Promotions and Discounts
How can I stay updated on promotions and discounts?
Sign up for our newsletter to receive updates on promotions, discounts, and new product releases.
Can I use more than one discount code per order?
Only one discount code can be applied per order. If you have multiple codes, use the one that offers the best discount.
→ Gift Services
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional fee. You can select this option during checkout.
Can I purchase gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased on our website and sent via email to the recipient.
How do I redeem a gift card?
Enter the gift card code at checkout to apply the balance to your order.
→ Corporate Gifting
Do you offer corporate gifting solutions?
Yes, we provide a range of corporate gifting options. Please contact our customer service team for more information and to discuss your requirements.
→Feedback And Support
How can I provide feedbackon my experience?
We welcome your feedback!
Please contact our customer service team or leave a review on our website to share your thoughts and suggestions. We also send review links on your email post purchase. Your feedback is very important for us.
What if I have an issue with my order?
If you experience any issues with your order, please contact our customer service team immediately. We are here to help and ensure your satisfaction
→ Shopping Assistance: Artificial Intelligence
What is the AI Shopping Assistant by Unthink.ai under the Inspirations tab?
The AI Shopping Assistant is an innovative feature powered by Unthink.ai that helps guide and assist you in making purchases on our website. It uses advanced AI technology to provide personalized recommendations and support, similar to how ChatGPT works.
→Using the AI Shopping Assistant
How do I access the AI Shopping Assistant?
You can access the AI Shopping Assistant by clicking on the "Inspiration" tab on our website. The assistant will be available to help you find products, answer questions, and provide recommendations.
What kind of help can the AI Shopping Assistant provide?
The AI Shopping Assistant can help you with a variety of tasks including finding specific products, suggesting items based on your preferences, answering questions about our products, and providing styling or usage tips.
Is there a cost to use the AI Shopping Assistant?
No, the AI Shopping Assistant is a free service provided to enhance your shopping experience on our website.
→ Privacy and Security
Is my personal information secure when using the AI Shopping Assistant?
Yes, your privacy and security are our top priorities. The AI Shopping Assistant operates under strict data protection policies to ensure that your personal information is kept secure. Please refer to our Privacy Policy for more details.
Does the AI Shopping Assistant store my chat history?
The chat history is stored temporarily to provide a seamless experience during your session. However, we do not store this information long-term, and it is not used for any purpose other than assisting you during your current visit.
→ Functionality
How accurate are the recommendations from the AI Shopping Assistant?
The AI Shopping Assistant uses advanced algorithms to provide accurate and personalized recommendations based on the information you provide. However, it’s always a good idea to review the suggestions and make the final decision based on your preferences.
→ Technical Support
What should I do if the AI Shopping Assistant is not working?
If you encounter any issues with the AI Shopping Assistant, please refresh the page or try accessing it from a different browser. If the problem persists, contact our customer service team for assistance.
